Privacy policy
Privacy Policy
Effective date: 12 October 2026
Noora Shamsi Jewellery ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit noorashamsijewellery.com (the "Site") or buy from us, how we use it, and the choices you have.
1. Information we collect
1.1 Information you give us: your name, email address, phone number, delivery and billing address, order details, and any information you share when you contact us, book a consultation or request a custom piece.
1.2 Information collected automatically: when you visit the Site we collect technical information such as your IP address, browser and device type, pages viewed and how you arrived at the Site, using cookies and similar technologies.
1.3 Payment information: payments are processed securely by our payment providers. We do not store your full card details.
2. How we use your information
We use your information to:
- process, deliver and support your orders, exchanges and custom requests;
- communicate with you about your order, appointment or enquiry;
- send you news about collections and events, if you have agreed to receive them;
- improve the Site and understand how visitors use it;
- prevent fraud and meet our legal and tax obligations.
3. Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed for that purpose. These include our e-commerce platform (Shopify), payment providers, delivery partners (such as FedEx and Aramex) and analytics providers. We may also disclose information where required by law or to protect our rights, property or safety.
4. Cookies
We use cookies to make the Site work, remember your preferences and understand how the Site is used. You can accept or decline non-essential cookies through the banner on the Site, and you can set your browser to refuse cookies. Some features may not work properly without them.
5. Marketing emails
If you subscribe to our updates, you can unsubscribe at any time using the link in any email or by contacting us.
6. How long we keep your information
We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. Order records are kept for at least the period required by UAE law.
7. Your rights
You may ask to access, correct or delete the personal information we hold about you, or object to its use for marketing. To make a request, email info@noorashamsijewellery.com. We may need to verify your identity before responding.
8. International transfers
Our service providers may process your information outside the UAE. Where this happens, we take reasonable steps to ensure it is protected.
9. Security
We take reasonable measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Children
The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective date.
12. Governing law
This policy is governed by the laws of the United Arab Emirates.
13. Contact us
Noora Shamsi Jewellery, Dubai, United Arab Emirates
Email: info@noorashamsijewellery.com
Phone: +971 56 497 7233