Delivery & Exchanges

All prices on our website are shown in UAE Dirhams (AED).
Applicable VAT is calculated and shown at checkout.
We accept major credit and debit cards, Apple Pay, Google Pay and bank transfer.

Shipping is complimentary on all orders.
We deliver across the UAE and the GCC (Saudi Arabia, Kuwait, Qatar, Bahrain and Oman), as well as to the United Kingdom, Europe, the United States, Canada, Australia, New Zealand and selected international destinations. Available destinations are shown at checkout.
All jewellery shipments are insured and delivered by FedEx or Aramex. Once your order is dispatched, you will receive an email with your tracking number.
Delivery time depends on the piece ordered. Bespoke and custom orders take 2–4 weeks. For the lead time on a specific piece, please contact us.
For orders delivered outside the UAE, the customer is responsible for any customs duties and import taxes charged by the destination country.

Pieces may be exchanged within 14 days of delivery with the original sales invoice.
To request an exchange, contact us within 14 days of delivery. The piece must be returned complete and unworn, with its original packaging, accessories and invoice.
We cannot accept exchanges for pieces that have been altered from their original condition in any way.
Bespoke and custom-made orders cannot be exchanged or returned.
Deposits paid for any purchase or special order, including customisation, are non-refundable.
If your piece arrives with a manufacturing defect, please contact us within 14 days of delivery.

We offer resizing on most of our jewellery. Some pieces cannot be resized because of their intricate design or dimensions, so please contact us to check before ordering.

Questions? Contact us at info@noorashamsijewellery.com or +971 56 497 7233.